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Legal Info

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Sichere dir bis zu 50% im Frühjahrssale

We deliver all Beqooni products conveniently to your home. To make your decision for the perfect stroller even easier, you can test your Beqooni product for free for 30 days at your home.. If not liked, the package will be picked up at your front door for free *.

* Pickups are only possible in Germany, from a value of 40 € and up.

The rights to which the consumer is entitled are not thereby restricted. Any restrictions on the additional possibility of return, such as a return in original packaging, which would not be permitted within the scope of the statutory right of revocation, shall only apply after the expiry of the statutory revocation period.

The standard shipping time

If no different delivery time is specified on the respective product page, the standard delivery time is:

Germany & Austria: 3-5 business days

Switzerland: 4-6 business days

Europe: 5-7 business days

Worldwide: 20-35 business days

The DHL-Express shipping time is:

Germany: 24h

Europe: 48h

Worldwide: 72h

The standard shipping is free of charge

The express shipping you be added on the following conditions:

Germany: 20€

Europe: 40€

Worldwide: 60€

Certified Co2 neutral shipping

By shipping with DHL Go-Green, Beqooni compensates several tons of Co2 per year. The greenhouse gases produced by shipments are offset by investments in environmental protection projects. 

shipment tracking

After sending your order, you will receive an e-mail from our Beqooni Care Service with all the necessary information about your package ordered from beqooni.com. In the mail you will find a tracking link, with which you can follow your package live.

Control of my shipment

Our shipping partner DHL always sends you a package notice email shortly before the order arrives. For example, you can choose a requested neighbor or storage location via the link in it. You can also change the delivery day if you should not be home on the day of the delivery.

Shipment status is not updated

If your shipment tracking does not update after 3 business days, please contact your Beqooni-Care customer service at hello@beqooni.com. We will contact our shipping partner DHL in order to clarify the problem.

Undeliverable packages:

Undeliverable packages: If you are not present at a DHL delivery in Germany, Austria or Switzerland, you will receive a notification card from DHL. From this you derive, at which post office you can pick up your package. The shipment can usually be picked up the following day. You have the possibility to pick up your shipment within 7 working days before it is returned to us. In this case, please contact our customer service. This will give you then all further information.
* The retention period may vary depending on the post office and destination country.

Package does not arrive:

If your ordered item is not delivered in the above shipping time, check the shipment number as a first step. There you will find information about your program. If a send status has not been updated for more than 2 days, please contact our Beqooni-Care customer service at hello@beqooni.com.

Packing station:

Because the size of the cartons does not fit into a DHL Packing station, delivery in packing stations is only possible with accessory items.

Taxes and Customs

For orders from abroad the taxes shown in the shop apply. When exporting the goods purchased from us from the EU, we will refund you the paid VAT for a fee of 15 €. These will be deducted from the amount of VAT payable. Please send us the stamped customs invoice to hello@beqooni.com

Customs duties do not apply within the European Union. However, these are due if you have the order sent to a non-European country. The import turnover tax can be found on the country-specific customs page.